Terms of sale

Who we are

Spragg’s Games is Natalie Spragg, trading as a sole trader from Midway Place, Treflach, Oswestry, SY10 9HF. You can email us at hello@spraggsgames.co.uk.

These terms apply when you buy from this website for yourself.

Your order

When you pay, we email you to confirm your order, and that’s when our agreement with you starts. If we find we can’t supply something, because it has sold out or the price shown was plainly a mistake, we’ll tell you and refund you in full for it.

Before you pay, you can check everything in your basket and at the checkout and change anything that’s wrong. The button you press to order says Pay, because pressing it means you’re paying. Our agreement is in English. We keep a record of your order, and the confirmation email is your copy.

Prices and paying

Prices are in pounds sterling. We aren’t registered for VAT, so there’s no VAT to add: the total at checkout, including delivery, is what you pay.

Square takes the payment, by card, Google Pay or Apple Pay. We never see or keep your full card number.

Gift cards and store credit

A gift card is a number we email to you when you buy one, or when we give you credit for a gift you’ve sent back. Whoever has the number can spend it at our checkout, so look after it like cash. It can be used more than once until the balance is gone, and a bank card can pay the rest of an order it doesn’t cover.

A gift card or store credit lasts 12 months from the day we send it. The date is in the email, and anything left on it after that date is lost. It can’t be swapped for cash or used to buy another gift card.

If you’ve bought a gift card and changed your mind, email us at hello@spraggsgames.co.uk within 14 days. As long as none of it has been spent, we’ll cancel it and refund the card you paid with.

Delivery, cancelling and returns

We post to UK addresses. You can cancel within 14 days of delivery without giving a reason, and you have full rights if something arrives faulty. Everything you need is on our delivery and returns page.

If something goes wrong

We’re responsible for loss or damage you suffer that was a foreseeable result of us breaking these terms or not taking reasonable care. We don’t limit our responsibility for death or injury caused by our negligence, for fraud, or for anything else the law doesn’t let us limit. We only sell for private use, so we aren’t responsible for business losses.

Not happy with something? Email us at hello@spraggsgames.co.uk and we’ll do our best to put it right.

Which law applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your own courts.