Delivery and returns

Getting your order to you

We post to UK addresses only, by Evri Standard Tracked. Delivery is £3.50, and free when the games in your order come to £65 or more. You’ll see the delivery charge before you pay.

We carefully pack every order and aim to post orders placed before 2pm the same day, except Sundays and bank holidays. Orders placed after 2pm are posted the next working day. As soon as it’s in the post, we email you the tracking number. Evri delivery usually takes 2 to 4 working days.

Your parcel is our responsibility until it reaches you. If it turns up damaged, or doesn’t turn up at all, email us at hello@spraggsgames.co.uk and we’ll put it right.

Sending a gift

Tick “This is a gift” at the checkout and we’ll leave out anything with a price on it. We can wrap each game by hand, write your message in a card, and post the parcel to you or straight to the person it’s for. The receipt and the tracking number always come to you. More about gift wrapping.

Every gift goes out with a returns card. If they already have the game, they have 14 days from the day it arrives to email us at hello@spraggsgames.co.uk with the number on the card and send it back for credit to spend with us. They don’t need your receipt. Gifts bought in December can come back until 9th January.

The game needs to come back unopened, and the postage back to us is theirs to pay, as there’s nothing wrong with it. The credit is for what was paid for the game. Gift wrap isn’t refunded, and anything they order with the credit pays for delivery in the usual way.

Once the game is back with us, we email them the credit as a gift card number. They type it in at the checkout, and whatever they don’t spend stays on it for next time. It lasts 12 months.

This is something we offer on top of your own right to cancel, which stays with you as the buyer.

Changed your mind?

That’s fine. You have 14 days from the day your order arrives to cancel it, for any reason. Email us at hello@spraggsgames.co.uk with your name and order number, or write to us at the address below. You don’t need to tell us why. You can use the form at the bottom of this page if you like, but you don’t have to.

If you’re looking to exchange a non-faulty game, it must be unopened and in its original packaging. Unfortunately, we can’t exchange games that have been opened, played or had their pieces punched out.

Then send the items back within 14 days of telling us, to:

When you’ve changed your mind, the return postage is yours to pay. A tracked service is a good idea, because the parcel is your responsibility until it gets to us.

We refund the price of the items and the standard delivery you paid, to the card you paid with, within 14 days of getting them back (or of you showing us you’ve sent them, if that’s sooner).

Buying a gift?

Bought a gift that isn’t quite right? Send it back within 14 days of it arriving, unopened and in its original packaging, and we’ll give you credit on a gift card to spend with us. Put it towards anything you like, and add to it by card if you fancy something that costs more. Gifts bought in December can come back until 9th January.

Unfortunately, we can’t give credit for non-faulty games that have been opened, played or had their pieces punched out.

If your gift is faulty, damaged or has missing pieces, please see the section below.

Something wrong with it?

If a game arrives faulty, damaged or with pieces missing, email us at hello@spraggsgames.co.uk and tell us what’s happened.

Within 30 days of delivery you can have a full refund. After that, we’ll replace it, or refund you if we can’t.

We pay the return postage on anything faulty or damaged.

None of this affects your legal rights.

Cancellation form

The law sets out this form. Copy it into an email or a letter if it helps.